Nedia Mackay

Nedia Mackay

North West University - Potchefstroom / South Africa
Others
AD Scientific Index ID: 5833390
Noordwes Universiteit
person_outline Nedia Mackay's MOST POPULAR ARTICLES
1-) Dining atmospherics and food and service quality as predictors of customer satisfaction at sit-down restaurantsD Petzer, N MackayAfrican Journal of Hospitality, Tourism and Leisure, 20141122014
2-) The influence of service brand equity on the strength of brand relationships in the fast food industryN Mackay, H Spies, C Williams, LRJ van Rensburg, DJ PetzerSouthern African Business Review 17 (2), 67-92, 2013172013
3-) The interrelationship between service quality, relational benefits, customer satisfaction and behavioural intentions in the South African short-term insurance industryN Mackay, PG Mostert, DJ PetzerThe retail and marketing review 11 (1), 44-60, 2015152015
4-) Predictors of customer loyalty in the South African retail banking industryN Mackay, RK MajorJournal of Contemporary Management 14 (1), 1194-1224, 2017152017
5-) Relational benefits and customer satisfaction-a South African short-term insurance industry perspectiveN Mackay, DJ Petzer, PG MostertJournal of contemporary management 11 (1), 302-323, 2014112014