Oya Zeynep Akşin Karaesmen

Oya Zeynep Akşin Karaesmen

Koç University - İstanbul / Türkiye
Business & Management / Decision Science and Operations Management
AD Scientific Index ID: 85155
Koç Üniversitesi
person_outline Oya Zeynep Akşin Karaesmen's MOST POPULAR ARTICLES
1-) The modern call center: A multi‐disciplinary perspective on operations management researchZ Aksin, M Armony, V MehrotraProduction and operations management 16 (6), 665-688, 200710202007
2-) The impact of retrials on call center performanceS Aguir, F Karaesmen, OZ Akşin, F ChauvetOr Spectrum 26, 353-376, 20042162004
3-) Effective strategies for internal outsourcing and offshoring of business services: An empirical investigationOZ Aksin, A MasiniJournal of Operations Management 26 (2), 239-256, 20082142008
4-) Structural estimation of callers\' delay sensitivity in call centersZ Akşin, B Ata, SM Emadi, CL SuManagement Science 59 (12), 2727-2746, 20131882013
5-) Call centers with delay information: Models and insightsO Jouini, Z Akşin, Y DalleryManufacturing & Service Operations Management 13 (4), 534-548, 20111602011