Rhonda L Hensley

Rhonda L Hensley

North Carolina Agricultural & Technical State University - Greensboro / United States
Business & Management / Decision Science and Operations Management
AD Scientific Index ID: 861692
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person_outline Rhonda L Hensley's MOST POPULAR ARTICLES
1-) The relative importance of food, atmosphere, and fairness of wait: The case of a full-service restaurant Cornell hotel and restaurant administration quarterly 45 (3), 235-247, 2004
2-) A review of operations management studies using scale development techniques Journal of Operations Management 17 (3), 343-358, 1999
3-) Assessing readiness for six sigma in a service setting Managing service quality: An international journal 15 (1), 82-101, 2005
4-) A review of empirical manufacturing strategy studies International Journal of Operations & Production Management 14 (1), 5-25, 1994
5-) Customer satisfaction with waits in multi‐stage services Managing Service Quality: An International Journal 17 (2), 152-173, 2007