Robert Kern

Robert Kern

IBM Corporation - New York / United States
Engineering & Technology / Computer Science
AD Scientific Index ID: 4465062
person_outline Robert Kern's MOST POPULAR ARTICLES
1-) Method and system for searching recorded speech and retrieving relevant segmentsGJ Wilmot, R KernUS Patent App. 20,020/147,592, 2001130*2001
2-) Managing quality of human-based eservicesR Kern, C Zirpins, S AgarwalService-Oriented Computing–ICSOC 2008 Workshops, 304-309, 2009422009
3-) Statistical quality control for Human-Based electronic servicesR Kern, H Thies, G SatzgerService-Oriented Computing, 243-257, 2010342010
4-) Quality assurance for human-based electronic services: a decision matrix for choosing the right approachR Kern, H Thies, C Bauer, G SatzgerCurrent Trends in Web Engineering, 421-424, 2010252010
5-) Dynamic and Goal-based Quality Management for Human-based Electronic ServicesR Kern, H Thies, C Zirpins, G Satzger212012