Rui Sousa

Rui Sousa

Universidade Católica Portuguesa - Lisboa / Portugal
Business & Management / Decision Science and Operations Management
AD Scientific Index ID: 1857348
Catholic University of Portugal
person_outline Rui Sousa's MOST POPULAR ARTICLES
1-) Metodologia de pesquisa em engenharia de produção e gestão de operaçõesPA CAUCHICK MIGUEL, A Fleury, CHP Mello, DN Nakano, JB Turrioni, ...Rio de Janeiro: Elzevir, 201014932010
2-) Contingency research in operations management practicesR Sousa, CA VossJournal of Operations management 26 (6), 697-713, 200811562008
3-) Quality management re-visited: a reflective review and agenda for future researchR Sousa, CA VossJournal of operations management 20 (1), 91-109, 200211432002
4-) Service quality in multichannel services employing virtual channelsR Sousa, CA VossJournal of service research 8 (4), 356-371, 20066882006
5-) Service encounters, experiences and the customer journey: Defining the field and a call to expand our lensCM Voorhees, PW Fombelle, Y Gregoire, S Bone, A Gustafsson, R Sousa, ...Journal of Business Research 79, 269-280, 20176742017