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Ruth N Bolton
Arizona State University - Tempe / United States
Business & Management / Marketing
AD Scientific Index ID: 790755
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Ruth N Bolton's MOST POPULAR ARTICLES
1-)
A Multi-Stage Model of Customers\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\' Assessments of Service Quality and ValueRN Bolton, JH DrewJournal of Consumer Research 17 (4), 375-384, 199165521991
2-)
A model of customer satisfaction with service encounters involving failure and recoveryAK Smith, RN Bolton, J WagnerJournal of marketing research 36 (3), 356-372, 199938951999
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A dynamic model of the duration of the customer\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'s relationship with a continuous service provider: The role of satisfactionRN BoltonMarketing science 17 (1), 45-65, 199833381998
4-)
A Longitudinal Analysis of the Impact of Service Changes on Customer AttitudesRN Bolton, JH DrewJournal of Marketing 55 (1), 1-10, 199128521991
5-)
Understanding Generation Y and their Use of Social Media: A Review and Research AgendaRN Bolton, A Parasuraman, A Hoefnagels, N Migchels, S Kabadayi, ...Journal of Service Management 24 (3), 245-267, 20132707*2013
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