Samson Ntongai

Samson Ntongai

Maseno University - Maseno / Kenya
Business & Management / Marketing
AD Scientific Index ID: 90151
Chuo Kikuu cha Maseno
person_outline Samson Ntongai's MOST POPULAR ARTICLES
1-) The relationship between customer service quality and customer loyalty among retail Pharmacies in Western Kenya
2-) The moderation effect of resource implementation factors on performance contracting and public service delivery in Huduma Centres in Kenya Current Journal of Applied Science and Technology, 2020
3-) Application of the marketing concept and performance of supermarkets in Kisumu City, Kenya
4-) Does performance contracting drive citizen-centric service delivery: The case of Huduma Centers’ in Kenya The International Journal of Business & Management, 2020
5-) Analysis of the moderating role of service failure on the relationship between service quality and customer satisfaction: Evidence from Kenya’s mobile phone sector International Journal of Economics, Commerce and Management 3 (12), 656-667, 2015