Sanjit K Roy

Sanjit K Roy

University of Western Australia - Crawley / Australia
Business & Management / Marketing
AD Scientific Index ID: 49352
The University of Western Australia
person_outline Sanjit K Roy's MOST POPULAR ARTICLES
1-) Generic technology‐based service quality dimensions in banking: Impact on customer satisfaction and loyaltyS Ganguli, SK RoyInternational journal of bank marketing, 20115872011
2-) Constituents and consequences of smart customer experience in retailingSK Roy, MS Balaji, S Sadeque, B Nguyen, TC MelewarTechnological Forecasting and Social Change 124, 257-270, 20174482017
3-) Value co-creation with Internet of things technology in the retail industryMS Balaji, SK RoyJournal of Marketing Management 33 (1-2), 7-31, 20174482017
4-) Service quality and customer satisfaction: An empirical investigation in Indian mobile Telecommunications servicesSK Roy, S GanguliMarketing management journal 18 (2), 119-144, 20084092008
5-) Predictors of customer acceptance of and resistance to smart technologies in the retail sectorSK Roy, MS Balaji, A Quazi, M QuaddusJournal of Retailing and Consumer Services 42, 147-160, 20184002018
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