Scott W Kelley

Scott W Kelley

University of Kentucky - Lexington / United States
Business & Management / Marketing
AD Scientific Index ID: 1420055
person_outline Scott W Kelley's MOST POPULAR ARTICLES
1-) A typology of retail failures and recoveriesSW Kelley, KD Hoffman, MA DavisJournal of retailing 69 (4), 429-452, 199314791993
2-) Antecedents to customer expectations for service recoverySW Kelley, MA DavisJournal of the academy of Marketing Science 22 (1), 52-61, 199413441994
3-) Customer participation in service production and deliverySW Kelley, JH Donnelly Jr, SJ SkinnerJournal of retailing 66 (3), 315, 199012281990
4-) The role of relationship quality in the stratification of vendors as perceived by customersMJ Dorsch, SR Swanson, SW KelleyJournal of the Academy of marketing Science 26 (2), 128-142, 199811921998
5-) TreasureA HoffmanPloughshares 37 (2), 49-60, 201111692011