Sergey Zeltyn

Sergey Zeltyn

IBM Corporation - New York / United States
Engineering & Technology / Computer Science
AD Scientific Index ID: 4465261
person_outline Sergey Zeltyn's MOST POPULAR ARTICLES
1-) Statistical analysis of a telephone call center: A queueing-science perspectiveL Brown, N Gans, A Mandelbaum, A Sakov, H Shen, S Zeltyn, L ZhaoJournal of the American statistical association 100 (469), 36-50, 200511082005
2-) Call Centers with Impatient Customers: Many-Server Asymptotics of the M/M/n + G QueueS Zeltyn, A MandelbaumQueueing Systems 51 (3-4), 361-402, 20053292005
3-) Staffing many-server queues with impatient customers: Constraint satisfaction in call centersA Mandelbaum, S ZeltynOperations research 57 (5), 1189-1205, 20092112009
4-) Service engineering in action: the Palm/Erlang-A queue, with applications to call centersA Mandelbaum, S ZeltynAdvances in services innovations, 17-45, 20071442007
5-) Simulation-based models of emergency departments: Operational, tactical, and strategic staffingS Zeltyn, YN Marmor, A Mandelbaum, B Carmeli, O Greenshpan, ...ACM Transactions on Modeling and Computer Simulation (TOMACS) 21 (4), 1-25, 20111432011