Shirshendu Ganguli

Shirshendu Ganguli

T A Pai Management Institute - Manipal / India
Business & Management / Marketing
AD Scientific Index ID: 532387
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person_outline Shirshendu Ganguli's MOST POPULAR ARTICLES
1-) Generic technology‐based service quality dimensions in banking: Impact on customer satisfaction and loyalty International journal of bank marketing 29 (2), 168-189, 2011
2-) Service quality and customer satisfaction: An empirical investigation in Indian mobile Telecommunications services Marketing management journal 18 (2), 119-144, 2008
3-) Service quality dimensions of hybrid services Managing service quality: An international journal 20 (5), 404-424, 2010
4-) Factors affecting employee engagement in India: A study on offshoring of financial services The Qualitative Report 20 (4), 498-515, 2015
5-) Measuring service quality: a systematic review of literature International Journal of Services, Economics and Management 7 (1), 24-52, 2015