Sonja Christ-Brendemühl

Sonja Christ-Brendemühl

Hochschule Bonn Rhein Sieg - Sankt Augustin / Germany
Business & Management / Human Resource Management
AD Scientific Index ID: 5265611
Bonn-Rhein-Sieg University of Applied Sciences
person_outline Sonja Christ-Brendemühl's MOST POPULAR ARTICLES
1-) The impact of service employees’ technostress on customer satisfaction and delight: A dyadic analysisS Christ-Brendemühl, M SchaarschmidtJournal of Business Research 117, 378-388, 2020812020
2-) Frontline backlash: service employees’ deviance from digital processesS Christ-Brendemühl, M SchaarschmidtJournal of services marketing 33 (7), 936-945, 2019372019
3-) Bridging the gap: An interview study on frontline employee responses to restaurant technologyS Christ-BrendemühlInternational Journal of Hospitality Management 102, 103183, 2022212022
4-) Customer fairness perceptions in augmented reality-based online servicesS Christ-Brendemühl, M SchaarschmidtJournal of Service Management 33 (1), 9-32, 2022272022
5-) Customer integration, fairness perceptions, and silent endurance in digital versus human service interactionsM Schaarschmidt, G Walsh, DB Dose, S Christ-BrendemühlEuropean Management Journal 41 (1), 34-46, 2023122023