Spiros Gounaris

Spiros Gounaris

University of Strathclyde - Glasgow / United Kingdom
Business & Management / Business Administration
AD Scientific Index ID: 1147810
person_outline Spiros Gounaris's MOST POPULAR ARTICLES
1-) Trust and commitment influences on customer retention: insights from business-to-business services Journal of Business research 58 (2), 126-140, 2005
2-) Behavioural responses to customer satisfaction: an empirical study European journal of marketing 35 (5/6), 687-707, 2001
3-) An empirically‐based typology of product innovativeness for new financial services: Success and failure scenarios Journal of Product Innovation Management: an international publication of …, 2001
4-) Antecedents and consequences of brand loyalty: An empirical study Journal of brand Management 11, 283-306, 2004
5-) An examination of the effects of service quality and satisfaction on customers' behavioral intentions in e‐shopping Journal of services marketing 24 (2), 142-156, 2010