Stefan Michel

International Institute for Management Development - Lozan / Switzerland

Business & Management / Marketing

AD Scientific Index ID: 1093188

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Stefan Michel's MOST POPULAR ARTICLES

1-) Analyzing service failures and recoveries: a process approachS MichelInternational journal of service industry management, 20014882001

2-) An expanded and strategic view of discontinuous innovations: deploying a service-dominant logicS Michel, SW Brown, AS GallanJournal of the academy of marketing science 36 (1), 54-66, 20084822008

3-) Why service recovery fails: Tensions among customer, employee, and process perspectivesS Michel, D Bowen, R JohnstonJournal of service management 20 (3), 253-273, 20093722009

4-) Service-Logic Innovations: How to Innovate Customers, not ProductsS Michel, SW Brown, AS GallanCalifornia Management Review 50 (3), 54-66, 20083702008

5-) Shaping, organizing, and rethinking service innovation: a multidimensional frameworkL Rubalcaba, S Michel, J Sundbo, SW Brown, J ReynosoJournal of Service Management 23 (5), 696-715, 20123312012

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