Suna La|S. La, SN La, 라선아

Suna La|S. La, SN La, 라선아

Korea National Open University - Seoul / South Korea
Business & Management / Marketing
AD Scientific Index ID: 429514
한국방송통신대학교
person_outline Suna La|S. La, SN La, 라선아's MOST POPULAR ARTICLES
1-) What influences the relationship between customer satisfaction and repurchase intention? Investigating the effects of adjusted expectations and customer loyaltyY Yi, S LaPsychology & Marketing 21 (5), 351-373, 20049942004
2-) The impact of corporate social responsibility (CSR) and customer trust on the restoration of loyalty after service failure and recoveryB Choi, S LaJournal of Services Marketing, 20133952013
3-) 브랜드 퍼스낼리티-브랜드 동일시-브랜드자산 모형: 이용자와 비이용자간 차이에 대한 탐색적 연구이유재， 라선아마케팅연구 17 (3), 1-33, 20022692002
4-) 서비스 품질의 각 차원이 CS에 미치는 상대적 영향에 대한 연구이유재， 라선아마케팅연구 18 (4), 67-97, 20032302003
5-) The role of customer affection and trust in loyalty rebuilding after service failure and recoveryS La, B ChoiThe Service Industries Journal 32 (1), 105-125, 20121942012