Timothy Keiningham

Timothy Keiningham

Saint John's University - Bangkok / United States
Business & Management / Marketing
AD Scientific Index ID: 1476250
มหาวิทยาลัยเซนต์จอห์น
person_outline Timothy Keiningham's MOST POPULAR ARTICLES
1-) Return on quality (ROQ): Making service quality financially accountableRT Rust, AJ Zahorik, TL KeininghamJournal of marketing 59 (2), 58-70, 199527851995
2-) A longitudinal analysis of customer satisfaction and share of wallet: Investigating the moderating effect of customer characteristicsB Cooil, TL Keiningham, L Aksoy, M HsuJournal of marketing 71 (1), 67-83, 20079752007
3-) Service marketingRT Rust, AJ Zahorik, TL KeininghamHarperCollins, 19968931996
4-) The value of different customer satisfaction and loyalty metrics in predicting customer retention, recommendation, and share‐of‐walletTL Keiningham, B Cooil, L Aksoy, TW Andreassen, J WeinerManaging service quality: An international Journal 17 (4), 361-384, 20077562007
5-) A longitudinal examination of net promoter and firm revenue growthTL Keiningham, B Cooil, TW Andreassen, L AksoyJournal of Marketing 71 (3), 39-51, 20076352007