Ulrich Gnewuch

Ulrich Gnewuch

Karlsruhe Institute of Technology - Karlsruhe / Germany
Engineering & Technology / Computer Science
AD Scientific Index ID: 1761521
Karlsruhe Institute of Technology
person_outline Ulrich Gnewuch's MOST POPULAR ARTICLES
1-) A Taxonomy of Social Cues for Conversational AgentsJ Feine, U Gnewuch, S Morana, A MaedcheInternational Journal of Human-Computer Studies 132, 138-161, 20194002019
2-) Towards designing cooperative and social conversational agents for customer serviceU Gnewuch, S Morana, A MaedcheInternational Conference on Information Systems (ICIS 2017), 20173972017
3-) Faster is Not Always Better: Understanding the Effect of Dynamic Response Delays in Human-Chatbot InteractionU Gnewuch, S Morana, MTP Adam, A MaedcheEuropean Conference on Information Systems (ECIS 2018), 20181572018
4-) Gender Bias in Chatbot DesignJ Feine, U Gnewuch, S Morana, A MaedcheInternational Workshop on Chatbot Research (CONVERSATIONS 2019), 20191322019
5-) Measuring Service Encounter Satisfaction with Customer Service Chatbots using Sentiment AnalysisJ Feine, S Morana, U GnewuchInternational Conference on Wirtschaftsinformatik (WI 2019), 20191022019