Valentini Sara

Valentini Sara

Università di Bologna - Bologna / Italy
Business & Management / Marketing
AD Scientific Index ID: 1871860
University of Bologna
person_outline Valentini Sara's MOST POPULAR ARTICLES
1-) A meta-analysis of satisfaction with complaint handling in servicesC Orsingher, S Valentini, M De AngelisJournal of the academy of marketing science 38 (2), 169-186, 20104192010
2-) Decision process evolution in customer channel choiceS Valentini, E Montaguti, SA NeslinJournal of Marketing 75 (6), 72-86, 20112122011
3-) Can marketing campaigns induce multichannel buying and more profitable customers? A field experimentE Montaguti, SA Neslin, S ValentiniMarketing Science 35 (2), 201-217, 2016932016
4-) Customers’ emotions in service failure and recovery: A meta-analysisS Valentini, C Orsingher, A PolyakovaMarketing letters 31 (2), 199-216, 2020882020
5-) Identifying omnichannel deal prone segments, their antecedents, and their consequencesS Valentini, SA Neslin, E MontagutiJournal of Retailing 96 (3), 310-327, 2020862020