Veronica Liljander

Hanken School of Economics - Helsinki / Finland

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AD Scientific Index ID: 1655899

Hanken Svenska handelshögskolan

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Veronica Liljander's MOST POPULAR ARTICLES

1-) Customer engagement in a Facebook brand communityJ Gummerus, V Liljander, E Weman, M PihlströmManagement Research Review 35 (9), 857-877, 201216292012

2-) Comfort your online customer: quality, trust and loyalty on the internetD Ribbink, ACR Van Riel, V Liljander, S StreukensManaging Service Quality: An International Journal 14 (6), 446-456, 200416292004

3-) Emotions in service satisfactionV Liljander, T StrandvikInternational Journal of service industry management 8 (2), 148-169, 199711731997

4-) The nature of customer relationships in servicesV Liljander, T StrandvikAdvances in services marketing and management 4 (141), 67, 199510911995

5-) Exploring consumer evaluations of e‐services: a portal siteACR Van Riel, V Liljander, P JurriensInternational journal of service industry management 12 (4), 359-377, 200110602001

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