NEWS
New Feature!!!! University Subject Rankings in 12 branches
FOR SCIENTIST REGISTRATION FOR INSTITUTIONAL BULK REGISTRATION
FOR EDIT YOUR UNIVERSITY / INSTITUTION PAGE
Some differences of the AD Scientific Index
New Feature!!!! University Subject Rankings in 12 branches
List without CERN, Statistical Data etc. Only in AD Scientific Index
New Feature!!!! University Subject Rankings in 12 branches
AD
Scientific Index 2024
About Us
Methodology
Compare & Choose
Contact - FAQ
login
Login
person_add
Register
school
University Rankings
subject
University Subject Rankings
place
Country Rankings
insights
i10 Productivity Rankings
insights
Subject Rankings
format_list_numbered
Top 100 Scientists
format_list_numbered
Citation Rankings
format_quote
Top 100 Institutions
local_fire_department
Country Top Lists
Werner Kunz
AD Scientific Index 2024
Business & Management / Marketing
University of Massachusetts Boston - Boston / United States
Edit Form
Registration, Add Profile,
Premium Membership
Ranking &
Analysis
Job
Experiences (0)
Education
Information (0)
Published Books (0)
Book Chapters (0)
Articles (0)
Presentations (0)
Lessons (0)
Projects (0)
Congresses (0)
Editorship, Referee &
Scientific Board (0 )
Patents /
Designs (0)
Academic Grants
& Awards (0)
Artistic
Activities (0)
Certificate / Course
/ Trainings (0)
Association &
Society Memberships (0)
Contact, Office
& Social Media
person_outline
Werner Kunz's MOST POPULAR ARTICLES
1-)
Brave new world: service robots in the frontlineJ Wirtz, PG Patterson, WH Kunz, T Gruber, VN Lu, S Paluch, A MartinsJournal of Service Management, 20189932018
2-)
How to transform consumers into fans of your brandB Jahn, W KunzJournal of Service Management 23 (3), 344-361, 20129512012
3-)
“Service Encounter 2.0”: An investigation into the roles of technology, employees and customersB Larivière, D Bowen, TW Andreassen, W Kunz, NJ Sirianni, C Voss, ...Journal of Business Research 79, 238-246, 20176032017
4-)
Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps?VN Lu, J Wirtz, WH Kunz, S Paluch, T Gruber, A Martins, PG PattersonJournal of Service Theory and Practice 30 (3), 361-391, 20204452020
5-)
Consumer trust in service companies: a multiple mediating analysisR Kantsperger, WH KunzJournal of Service Theory and Practice 20 (1), 4-25, 20104352010
ARTICLES
Add your articles
We use cookies to personalize our website and offer you a better experience. If you accept cookies, we can offer you special services.
Cookie Policy
Accept