Xun Xu

Xun Xu

California State University Stanislaus - Turlock / United States
Business & Management / Decision Science and Operations Management
AD Scientific Index ID: 899693
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person_outline Xun Xu's MOST POPULAR ARTICLES
1-) Predicting overall customer satisfaction: Big data evidence from hotel online textual reviewsY Zhao, X Xu, M WangInternational Journal of Hospitality Management 76, 111-121, 20195212019
2-) The antecedents of customer satisfaction and dissatisfaction toward various types of hotels: A text mining approachX Xu, Y LiInternational Journal of Hospitality Management 55, 57-69, 20165152016
3-) Business intelligence in online customer textual reviews: Understanding consumer perceptions and influential factorsX Xu, X Wang, Y Li, M HaghighiInternational Journal of Information Management 37 (6), 673-683, 20171712017
4-) Influence of sustainable hospitality supply chain management on customers’ attitudes and behaviorsX Xu, D GursoyInternational Journal of Hospitality Management 49, 105-116, 20152132015
5-) The impacts of service failure and recovery efforts on airline customers’ emotions and satisfactionX Xu, W Liu, D GursoyJournal of Travel Research 58 (6), 1034-1051, 20191872019