Yen-Hao Hsieh

Yen-Hao Hsieh

Tamkang University - New Taipei City / Taiwan
Business & Management / Business Administration
AD Scientific Index ID: 4793565
淡江大學
person_outline Yen-Hao Hsieh's MOST POPULAR ARTICLES
1-) Modeling the impact of service innovation for small and medium enterprises: A system dynamics approachYH Hsieh, YH ChouSimulation Modelling Practice and Theory 82, 84-102, 2018692018
2-) Modeling service experience design processes with customer expectation management: a system dynamics perspectiveYH Hsieh, ST YuanKybernetes 39 (7), 1128-1144, 2010672010
3-) A PSO-based intelligent service dispatching mechanism for customer expectation management YH Hsieh, ST Yuan, RL Kuo Expert Systems with Applications 38 (10), 12128-12141, 2011 272011
4-) Expectation-based coopetition approach to service experience designYH Hsieh, YT Lin, ST YuanSimulation Modelling Practice and Theory 34, 64-85, 2013162013
5-) Service interaction design: A Hawk-Dove game based approach to managing customer expectations for oligopoly service providersYH Hsieh, ST Yuan, HC LiuInformation Systems Frontiers 16 (4), 697-713, 2014152014