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Yu-Ching Chiao
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National Chung Hsing University - Taichung City / Taiwan
國立中興大學
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Yu-Ching Chiao's MOST POPULAR ARTICLES
1-)
An integrated model for the effects of perceived product, perceived service quality, and perceived price fairness on consumer satisfaction and loyaltyLT Bei, YC ChiaoThe Journal of Consumer Satisfaction, Dissatisfaction and Complaining …, 200110602001
2-)
Performance, internationalization, and firm-specific advantages of SMEs in a newly-industrialized economyYC Chiao, KP Yang, CMJ YuSmall Business Economics 26 (5), 475-492, 20062982006
3-)
The determinants of customer loyalty: an analysis of intangible factors in three service industriesLT Bei, YC ChiaoInternational Journal of Commerce and Management, 20062432006
4-)
Understanding the antecedents to customer loyalty by applying structural equation modelingK Yieh, YC Chiao, YK ChiuTotal quality management & business excellence 18 (3), 267-284, 20072302007
5-)
Developing collective customer knowledge and service climate: The interaction between service-oriented high-performance work systems and service leadership.K Jiang, CH Chuang, YC ChiaoJournal of Applied Psychology 100 (4), 1089, 20152292015
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