Yu-Shan Sandy Huang

Yu-Shan Sandy Huang

Texas A&M University Corpus Christi - Corpus Christi / United States
Others
AD Scientific Index ID: 5404214
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person_outline Yu-Shan Sandy Huang's MOST POPULAR ARTICLES
1-) Why sabotage customers who mistreat you? Activated hostility and subsequent devaluation of targets as a moral disengagement mechanism.YSS Huang, RL Greenbaum, JM Bonner, CS WangJournal of Applied Psychology 104 (4), 495, 2019732019
2-) Chatbots and service failure: When does it lead to customer aggressionYSS Huang, P DootsonJournal of Retailing and Consumer Services 68, 103044, 2022532022
3-) Service robots in full-and limited-service restaurants: Extending technology acceptance modelWK Kao, YSS HuangJournal of Hospitality and Tourism Management 54, 10-21, 2023442023
4-) Chatbot service usage during a pandemic: fear and social distancingYS Huang, WK KaoThe Service Industries Journal, 1-21, 2021402021
5-) The Role of Customer Perceived Ethicality in Explaining the Impact of Incivility Among Employees on Customer Unethical Behavior and Customer Citizenship BehaviorYS Huang, S Wei, T AngJournal of Business Ethics, 1-17, 2021402021